Terms and Conditions

Who we are

Isobark is run by Rebecca Brown, an individual trading as Isobark in the United Kingdom. In these terms, “we”, “us” and “our” mean Isobark, and “you” means the person using the service.

Operator

Rebecca Brown, trading as Isobark

Address

Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH, United Kingdom

Email

contact@isobark.com

What Isobark provides

Isobark combines weather forecast data with the profile choices you provide, such as your dog's size, age, coat and care needs, to offer cautious, general guidance about when to walk. It is a planning aid. It does not replace your own judgement, checking your dog, the pavement and route, veterinary advice, emergency services, or official weather-warning services.

Forecasts come from third-party weather providers. Weather is uncertain by nature, and a forecast can be wrong, late or incomplete for your exact spot. Isobark's guidance can only be as good as the forecast and the information you give it.

Using the service safely

You are responsible for deciding whether it is safe to walk your dog. Conditions can change quickly. Before and during a walk, look at the actual conditions, feel the pavement, and watch how your dog is coping. Do not rely on Isobark in an emergency, and use official weather services for severe-weather decisions.

If your dog shows signs of distress or illness, stop and contact a vet or emergency service.

Health and care information

The Safety guide, the Seasonal parasite check and the care options in your dog's profile give general information only. They are not a diagnosis, treatment plan or substitute for a vet who knows your dog. The parasite check is a routine seasonal reminder; Isobark has not assessed parasite activity where you live. If your dog has a health condition, ask your vet how weather affects them and treat their advice as taking priority over Isobark's.

Reminders and widgets

Morning reminders and home-screen widgets are conveniences. They depend on your device, its settings, battery and network, and on the operating system letting Isobark run in the background. A reminder may arrive late or not at all, and a widget may show an older forecast. Isobark labels a widget forecast that is out of date, but always open the app or check conditions yourself before relying on it. Reminders stop if the app has not been opened for 30 days.

Price and advertising

Isobark is currently free to use. The mobile app is supported by a clearly labelled, non-personalised banner ad, shown through Google AdMob only after the required privacy choice has been made. The website and web app do not show ads. Advertisers are responsible for their own adverts, and we do not endorse the products or services they promote.

If we ever offer paid features, we will show you the price and any extra terms before you pay, and safety guidance will not be put behind a paywall.

Your dog's profile and photos

You do not need an account to use Isobark. Your dog's profile, settings and any photo you add are kept on your device, not on our servers. If you delete the app or its data, or lose your device, we cannot recover them for you.

The Share the weather feature builds a picture on your device from a photo you take or choose. It is only shared when you choose to send it through your device's share sheet, and once shared, it is subject to the terms of wherever you post it. Only use photos you have the right to use, and do not include other people without their permission.

Acceptable use

Use Isobark for its intended purpose: planning walks for your own dogs, or dogs in your care. Do not:

• try to interfere with, overload, reverse engineer or gain unauthorised access to the service, its forecast service or its systems, except where the law allows;
• scrape, resell or redistribute Isobark's forecasts or guidance, or use them to build a competing service;
• use the service for anything unlawful, harmful or misleading.

If you send us feedback, a bug report or a feature suggestion, we may use it to improve Isobark without paying you or naming you. Please do not include sensitive personal information in it.

Availability and changes

We may change, suspend or discontinue features to maintain, secure or improve Isobark, or because a weather provider changes or stops its service. We will take reasonable care in running the service, but cannot promise uninterrupted availability, complete accuracy, or that every forecast, reminder or recommendation will suit every dog or situation. Some features may need an up-to-date version of the app to keep working.

Intellectual property

Isobark, including its name, logo, the characters Beaufort and Doppler, its content, design and software, is owned by or licensed to us. We give you a personal, non-transferable, revocable licence to use the service for its intended purpose. You may share pictures made with Share the weather for personal, non-commercial use. Otherwise, you may not copy, sell, rent, modify or distribute any part of Isobark except where the law permits.

Weather data is supplied by OpenWeather and Open-Meteo and remains subject to their own terms and attributions.

App stores

If you download Isobark from the Apple App Store or Google Play, these terms are between you and us, not Apple or Google. We, not Apple or Google, are responsible for the app, its support and any claims about it, subject to these terms. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. Your use of the app must also follow the relevant store's terms of service.

Liability

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. Your statutory consumer rights are not affected.

Subject to that, Isobark is provided on an as-available basis. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable, for losses that result from relying on forecast-based guidance instead of making your own safety assessment, or for any business losses: Isobark is for personal use only.

If digital content we supply damages a device or other digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you fair compensation.

Ending your use

You can stop using Isobark at any time by deleting the app. We may suspend or end your access if you seriously or repeatedly break these terms, or if we stop providing the service. If we close Isobark entirely, we will give reasonable notice on this website where we can.

Changes to these terms

We may update these terms when the service, the law or our providers change. We will show the date of the latest version at the top of this page and, for a significant change, tell you in the app or on this website before it takes effect. If you keep using Isobark after a change takes effect, the updated terms apply. If you do not agree with them, you can stop using the service.

Governing law and contact

These terms are governed by the law of England and Wales. You may bring a claim in the courts of England and Wales; if you live in Scotland or Northern Ireland, you may also bring a claim in your local courts. Nothing here removes any protection you have under mandatory consumer law where you live.

For questions about these terms, or to raise a problem, contact contact@isobark.com. If any part of these terms is found to be unenforceable, the rest still applies. Our Privacy Policy explains how Isobark handles personal data.