The short version
- In the app: Settings & privacy → Account & cloud profile → Delete cloud account.
- No access to the app? Email us and we'll process the request.
- A profile held only on your device is deleted separately, in the app.
Delete it yourself
If you can still sign in, open the Isobark web app, then follow this path. Confirming it removes the account and associated profile data.
- 1Settings & privacy
- 2Account & cloud profile
- 3Delete cloud account
Delete cloud data but keep your account
If you want to keep your account but remove its cloud copy of a dog profile, use Settings & privacy → Account & cloud profile → Delete cloud profile, keep account. The account stays available, and the separate profile on the current device is not changed.
Request deletion without signing in
If you cannot access your account or have uninstalled the app, email us to start an account-deletion or cloud-profile-deletion request:
Request account deletion by emailInclude the email address used for Google or Apple sign-in if one was provided, and say whether you want to delete the account or only the cloud profile. Do not send a password, one-time code or private key. We may ask for enough information to verify account ownership before deleting it.
What deletion does and does not remove
Removed
The Isobark account and its associated cloud profile data are permanently removed.
Not removed automatically
A dog profile held only on a device. Delete that in the app's Settings & privacy screen.
Some technical records may need to be retained where required for security, fraud prevention or legal compliance. See the Privacy Policy for the current data-retention information.