Isobark account support

Delete your account

Last updated: 15 August 2026

You do not need an account to use Isobark. This page is for people who have chosen optional Google or Apple sign-in and want their Isobark account and cloud profile deleted.

Delete it yourself

If you can still sign in, open the Isobark web app, then go to Settings & privacy → Account & cloud profile → Delete cloud account. Confirming this removes the Firebase Authentication account and the associated Cloud Firestore profile.

Delete cloud data but keep your account

If you want to keep your account but remove its cloud copy of a dog profile, use Settings & privacy → Account & cloud profile → Delete cloud profile, keep account. The account stays available, and the separate profile on the current device is not changed.

Request deletion without signing in

If you cannot access your account or have uninstalled the app, email us to start an account-deletion or cloud-profile-deletion request:

Request account deletion by email

Include the email address used for Google or Apple sign-in if one was provided, and say whether you want to delete the account or only the cloud profile. Do not send a password, one-time code or private key. We may ask for enough information to verify account ownership before deleting it.

What deletion does and does not remove

Account deletion permanently removes the Isobark Firebase Authentication account and its associated cloud profile in Cloud Firestore. It does not automatically remove a separate dog profile held only on a device. Delete that local profile in the app’s Settings & privacy screen.

Some technical records may need to be retained where required for security, fraud prevention or legal compliance. See the Privacy Policy for the current data-retention information.